Privacy Policy

1. Who We Are

Medi-Bence Limited

Registered Office:
1 Kings Avenue
London
United Kingdom
N21 3NA

Company Number:
16274869

For any questions relating to this Privacy Policy or your personal data, you can contact us at:

Email:
info@medibence.com

2. Information We Collect

We may collect and process the following personal information:

Information You Provide to Us

You may provide information by:

• Completing contact or enquiry forms
• Booking appointments or consultations
• Requesting information about our services
• Applying for employment opportunities
• Communicating with us by phone, email or online

This information may include:

• Name
• Email address
• Telephone number
• Postal address
• Date of birth
• Medical or health-related information where necessary
• Employment information
• Any other information you choose to provide

Information We Collect Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages viewed and time spent on pages
• Referral sources
• Cookies and tracking data

3. How We Use Your Information

We may use your personal information to:

• Provide our services and mobile healthcare operations
• Respond to enquiries and requests
• Manage appointments and consultations
• Improve our services and website
• Communicate with you regarding updates or service information
• Send marketing communications where consent has been provided
• Comply with legal and regulatory obligations
• Protect against fraud, misuse or security threats

We only process personal data where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• Provision of healthcare services where applicable

Where we rely on consent, you may withdraw that consent at any time.

5. Medical and Special Category Data

As a healthcare-related organisation operating mobile medical units, we may process health-related or other special category data where necessary.

Such data is processed only:

• With appropriate safeguards
• For healthcare or occupational health purposes
• Where legally permitted
• Under strict confidentiality obligations

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting or reporting requirements.

Medical or healthcare-related records may be retained in accordance with NHS guidance, healthcare regulations, insurance obligations or other applicable laws.

7. Sharing Your Information

We may share your information with:

• Healthcare professionals and clinicians
• Service providers and contractors
• IT and hosting providers
• Professional advisers
• Regulatory bodies or law enforcement where required
• Insurance providers where applicable

We do not sell your personal information to third parties.

All third parties are required to respect the security of your personal data and process it lawfully.

8. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements
• Adequacy decisions
• Standard contractual clauses

9. Data Security

We take appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Disclosure or destruction

However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may include:

• Essential cookies
• Analytics cookies
• Functional cookies
• Marketing cookies

You can manage or disable cookies through your browser settings.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage users to review their privacy policies separately.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office ("ICO")

To exercise your rights, contact us at:

Email:
info@medibence.com

13. Complaints

If you are unhappy with how we process your data, please contact us first so we can attempt to resolve the matter.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website:
https://ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Us

Medi-Bence Limited
1 Kings Avenue
London
United Kingdom
N21 3NA

Company Number:
16274869

Email:
info@medibence.com